Shipping & Returns

Shipping Policy

The delivery period stated within which you will receive your order is approximate.

 

Goods will be sent to the address given by you in your order. If you are ordering more than one item, your goods may be sent to you in instalments if your order is of a high value.

International Policy

Please note that customs policies vary widely from country to country. We recommend you contact your local customs office for further information.

Please note international shipments may be subject to cross-border inspections by customs authorities.

 

For all orders shipping outside of the UK the ship-to recipient will be responsible for any taxes or customs duties incurred. Unfortunately, we are unable to mark merchandise as “gift” or “no commercial value”. Please note we are unable to estimate the total amount of taxes or duties that may be due at time of delivery. For questions regarding customs fees we suggest contacting your local government.

Return & Exchange Policy

If you haven’t submitted an order, you may clear the items in your shopping basket at any time by clicking the ‘Remove’ button next to the product you do not wish to purchase in your shopping basket.

 

If you have placed an order but then wish to change or cancel it, please contact us as soon as you can. We will try our best to make any changes but we cannot guarantee that we will be able to do so as the order may already have been processed. In such cases, you may have to wait until you receive the order and then follow the normal Returns procedures.

 

Once we've heard from you that you wish to cancel an order, any sum debited to us from your credit or debit card will be re-credited to that credit or debit account within 14 days of your order, provided the goods have not been dispatched. In such cases, you may have to wait until you receive the order and then follow the normal Returns procedures.

 

We're sorry but we are not able to offer exchanges on orders where PayPal was used as a payment method. Please return your item(s) for a refund and place a new order.

 

E-Skullery.com will be happy to exchange for the same item most products that are damaged, faulty or incorrectly shipped through any circumstance that is in our error within 14 days from the date of despatch. Please contact e-skullery@hotmail.com to discuss your claim.

 

If you are in the European Union and you cancel your complete order within fourteen days after the day your goods are delivered to you, we will refund the standard postage and packing costs you paid as part of that order (if any), in accordance with the Distance Selling Regulations. You will have to pay the costs of sending the order back to us. We will not refund any postage and packing charges if you cancel after the fourteen days allowed under the Distance Selling Regulations or if you only cancel part of your order.

 

Please note that, stud earrings, bespoke and made to order items, gift cards and e-cards, and items purchased with merchandise credit are not eligible for refund.

 

All items purchased with Merchandise Credit are sold once shipped and are therefore ineligible for refund or exchange.

 

Items should be returned new, unused

 

Returns that are damaged, worn, soiled or altered will not be accepted.

 

You will be liable to any charges incurred when returning the goods to E-Skullery.com (unless the return is as a result of an error on our side) with the strong recommendation that recorded delivery is used to provide proof of postage.

 

If you have any questions or wish to make a return, please fill out the Returns Form or contact us at 

e-skullery@hotmail.com.